Frequently asked questions

About Valor

  • Valor is a 12-week, home-based program that combines guided virtual-reality activities with personalized coaching for people living with chronic pain. Participants practice activities between weekly coaching sessions. Contact our team to discuss whether the program fits a patient’s needs and goals.

  • Here’s a non-exhaustive list of centralized pain conditions we address (A - Z).

    • Centralized Pain

    • Complex Regional Pain Syndrome (CRPS) / Reflex Sympathetic Dystrophy (RSD)

    • Dystonias

    • Failed Back Syndrome (FBSS)

    • Fibromyalgia

    • Frozen Shoulder

    • Low Back Pain

    • Phantom Limb Pain

    • Radiculopathy

    • Repetitive Strain Injuries

    • Sciatica

    • SI Joint Dysfunction

    • Spondylolisthesis

    • Thoracic Outlet Syndrome

    We address other chronic pain conditions as well. Contact us to learn more.

Program Structure

  • Every kit includes our state-of-the-art durable medical equipment and a patient workbook. Equipment must be returned at the end of the 12-week program, but the workbook is yours to keep.

  • The patient workbook is yours to keep, but our durable medical equipment must be returned after program completion. You’ll receive a prepaid label at the end of the program to return the equipment to us.

  • On average, patients spend a total of 2.5 to 3 hours per week on the program during the 12 weeks. Here’s how it breaks down:

    • Virtual Coaching Sessions: One (1) per week for 60 minutes

    • Workbook Lessons: One (1) per week for 30 minutes

    • Independent Activity Sessions: Average three (3) per week for 20-30 minutes each

    You’ll work directly with your coach to establish a schedule that works for you. All sessions (including coaching sessions) are completed from the comfort of your own home.

  • Independent activity sessions using the Valor program last between 20 to 30 minutes each, depending on your specific needs. While daily usage is standard, our coaches typically recommend practicing a minimum of three (3) sessions per week.

  • We currently have 29 activities on our durable medical device and we are developing new exercises all the time.

    • 15 Movement Activities

    • 14 Coaching Practices

    Examples of exercises that may be included in your tailored program based on your specific chronic pain condition or needs:

    • Gardening - squatting/bending to pick flowers

    • Playing Fetch - squatting/bending to pick up a ball and throw it to a dog

    • Unloading the Dishwasher - squatting/bending and using arms/shoulders to grab dishes from the dishwasher and put them into cabinets above

    • Vacuuming - squatting/bending, using arms, and twisting at varying angles to vacuum up stardust from the floor

    • Progressive Muscle Relaxation - focusing on mindfully relaxing muscles throughout your body

    • Breathing and Meditation Exercises - using breath work and meditation practices to relax

    Note that this is not a comprehensive list. Activities and exercise will be recommended by your coach based on your specific condition and treatment needs.

  • Eligibility depends on the patient’s history, goals, and program fit. Patients and referring clinicians can contact info@valor.health or (415) 894-0355 to discuss next steps.

  • Valor is a non-drug, non-surgical program. Please speak with your treating clinician about whether its virtual-reality activities and coaching are appropriate for your situation.

  • Research on pain reprocessing therapy is distinct from studies of the Valor program. Results from another intervention should not be read as expected outcomes for Valor. VA clinical teams can contact us for the current Valor-specific evidence and follow-up data available for review.

  • No! The 12-week Valor program is 100% virtual, meaning you can complete coaching sessions and activities from wherever is most comfortable and convenient for you.

Coaching

  • No, we cannot guarantee a specific coach. All of our coaches are closely vetted and highly qualified in pain education and functional rehabilitation for neuroplastic pain conditions. We have coaches for both English and Spanish-speaking patients.

  • Valor coaches support participants with pain education, behavior change, and practice toward personally meaningful activities. Contact us for current information about coach credentials, language availability, and program supervision.

  • We have a variety of coaches available and we can re-match with another coach if you’re not a good fit with your assigned coach.

  • Yes! Coaching is an integral part of our program. Our coaches ensure the long term success of the program. Our pain coaches will educate you about our equipment and technology, provide essential tips and ways for you to better manage your chronic pain, and help with accountability in order to ensure you get the best results possible.

HIPAA/Privacy

  • Our privacy policy explains how Valor handles information submitted through this website. Patients can ask the care team how coaching notes are documented and shared. VA teams can request current privacy, security, and data-sharing documentation for their review.

  • Read the Valor privacy policy at https://www.valor.health/privacy.

Questions? Get in touch with our team.

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